Professional Communication Solutions Across the UAE
The Rammas Tech online shop publishes a 7 day return policy. This page explains how to raise a return and what to expect afterwards.
Rammas Tech publishes a 7 day return policy on its online store, alongside commitments on safe payment, fast delivery across the country and 100% authentic products.
Contact the Rammas Tech team with your order reference and the reason for the return. The team will confirm whether the item is eligible and agree the collection or drop-off arrangement.
Equipment is expected to come back in a condition consistent with how it was supplied and used — that is, with the standard accessories supplied and without physical damage beyond normal use.
Items that have been configured with customer-managed accounts, or that have been specialised in a way that cannot be reversed, may not be eligible for return. The team will tell you before you proceed.
Once a return is inspected and accepted, the refund is arranged by the same method used for the original payment. For invoice-based business orders, credit is applied to the account or re-issued against a revised invoice.
Any delivery cost paid on the original order may not be refundable where the return is the result of a change of mind rather than a fault.
If a device arrives faulty, or the wrong model is supplied, contact the team straight away. Under applicable UAE consumer law and the Rammas Tech warranty position, the item will be replaced or repaired, and collection is arranged with you.
Draft for review: the exact refund timeline and any restocking position are confirmed by Rammas Tech per order and are not published on this page.